Now Hiring an Assistant Building Manager

December 09, 2019

Join our team! The Family Center is a multi-tenant nonprofit facility, housing 12 nonprofits and serving over 75,000 visitors each year. The Assistant Building Manager, reporting to the Building Manager, will assist with daily operations and maintenance at The Family Center.


Summary: The Assistant Building Manager will ensure smooth daily work flow and front desk operations with an emphasis on excellent communication skills and outstanding customer service for clients, tenants and service providers of The Family Center. They will assist the Building Manager, or fill in during their absence, with maintenance, repairs, renovations and security needs.

  • Greet visitors, clients and tenants to ensure they receive appropriate attention for their needs, assist them in following building policies and procedures. Have a general knowledge of the services provided by the agencies as well as their hours of operation.
  • Answer incoming calls and direct them to the appropriate personnel. Answer email requests or forward them to their relevant parties.
  • Oversee daily operations including: directing mail, ordering office supplies, ordering custodial supplies, schedule conference room use, equipment checkout and return.
  • Assist with minor maintenance work as requested by tenants when needed (light bulbs, sticking locks, squeaky or loose hinges, door closers, toilet seats.
  • Inspect restrooms, conference rooms and other common areas for cleanliness, and maintain appearance of said common areas.
  • Know the emergency shut off locations as well as procedures.
  • Work with the Building Manager for any two-person jobs, repairs etc. The moving of office or other equipment is occasionally required.
  • Monitor all common areas, building perimeter and parking areas when security personnel are not on site or currently occupied. Monitor phone system for emergency alerts such as 911 calls or other issues.
  • Provide a safe environment by working with our security team to ensure that our tenants, clients and visitors have a safe experience. This includes covering watching cameras or opening dialogue to help de-escalate any situations that arise.
  • Be knowledgeable about the security, emergency and camera systems. Know how to view security logs and how to issue key fobs. Maintain the key fob listing.
  • Share on-call responsibility with the Building Manager. Certain projects may require after normal hours attendance, these events will be rare and will be worked out in advance.

This description is a general statement of required duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned by the building manager.


Education/Certifications/Licensure: High School Diploma required. General working background or education in the social services/nonprofit field.

Experience: Minimum 3 years front desk/reception experience. General maintenance experience is preferred but not required

Special Knowledge, Skills and Abilities:

  • Must possess the willingness to be flexible and have a positive attitude with excellent multi-tasking ability.
  • Have great phone skills and be people friendly and service-oriented to visitors, clients and tenant agencies within The Family Center. Communicate with exceptional oral and written skills.
  • Some computer knowledge in Microsoft Office applications (specifically Word, Excel, Outlook, Publisher), remote desktop, book keeping and invoicing.
  • Experience in building security/fire and emergency procedures as well as general maintenance and knowledge of those systems and the following: phones and communication systems, computers and supporting equipment, housekeeping, HVAC, electrical, plumbing, refrigeration, safety equipment and structural or cosmetic building repairs.
  • Ability to use small hand tools and power tools, climb a ladder, lift 50 lbs.
  • The Assistant Building Manager will be able to work with little or no supervision, be self-motivated and able to make decisions based on the best interest and needs of clients, tenant agencies, and the Hancock Properties Board.

This full-time, 40 hour per week, salaried position will be involved in customer service, tenant relations, monitoring of facilities, maintenance and operations work throughout the facility, handling conflict, and being flexible as the demands of the day change.

Applications will be accepted until the position is filled. Application reviews will begin January 1, 2020. Interested applicants should submit a resume and reference list to Brian Treece. No phone calls please.